Log in only if you are buying something for your unit and from the unit’s budget. Then the payment is done only based on an internal invoice. When buying something as a private person, do not log into the e-shop.


1. General provisions

1.1. The conditions of sale of the University of Tartu e-shop (‘e-shop’) apply to any natural or legal person (‘buyer’) who uses the e-shop at shop.ut.ee and enters into a contract with the University of Tartu (‘seller’; registry code 74001073, address Ülikooli 18, 50090 Tartu) for the purchase of goods from the e-shop.

1.2. The prices of the goods sold in the e-shop are indicated next to the goods. The prices do not include delivery charges, which depend on the location of the buyer and the chosen delivery method. Delivery charges are displayed to the buyer at the time of placing the order.

2. Placing an order

2.1. The prices of all goods sold in the e-shop are shown in euros; a buyer can buy the goods as:

2.1.1. an unregistered customer, in which case the seller asks the buyer for details necessary for completing the purchase before the end of the checkout process;

2.1.2. a registered customer. Anyone who has the University of Tartu user account and password can register as a customer.

2.2. To purchase the goods, the buyer adds the desired goods into the basket.

2.3. To place the order, the buyer completes the required data fields and chooses the suitable delivery method (see clause 3.3). The buyer is then shown the purchase price, which the buyer pays as unregistered customer via a bank link or as registered customer on the basis of an internal sales invoice.

2.4. The contract of sale takes effect after the purchase price has been received on the bank account of the e-shop.

2.5. If the seller is unable to deliver the goods because the goods are out of stock or due to another reason, the seller informs the buyer at the earliest opportunity and refunds the purchase price (including the delivery cost of the goods) immediately, but nor later than 14 calendar days after informing the customer.

3. Delivery of goods

3.1. The seller delivers goods to Estonia and to any other country.

3.2. The seller processes e-shop orders on weekdays from 9–17.

3.3. Buyers can receive the goods in the following ways:

3.3.1. in an automated parcel terminal of their choice in Estonia, Latvia or Lithuania. Goods are issued on working days starting from the working day following the purchase. If you choose to receive the goods by parcel machine, keep in mind that goods purchased from Monday to Thursday reach the parcel machine two days after the purchase at the earliest and goods purchased from Friday to Sunday reach the parcel machine on the following Tuesday at the earliest, and to the Estonian islands within three workdays after placing the order. Additional information on delivery times is available on Omniva and Itella websites. The charges for the delivery of goods are paid by the buyer;

3.3.2. for international shipments, at the post office near the buyer’s address or by courier. Goods are issued on working days starting from the working day following the purchase. The table of average delivery times for international shipments is available on Omniva website. There are two courier services to choose from: Kuller Euroopa courier service for shipment to European countries (approximate delivery time in workdays) and Express Mail Service (EMS) courier service for shipment to countries listed in the price list (approximate delivery time in workdays). The charges for the delivery of goods are paid by the buyer;

3.3.3. by picking up the goods. Buyers may pick up the goods on weekdays on the day following the date of purchase at the University of Tartu Marketing and Communication department (Ülikooli 18 room 104, Tartu, open  12–16). To receive the goods, the buyer must present an ID with photo (ID card, passport or driving licence) and the order number. In this case delivery charge is not applied.

3.4.  In Estonia, the customer receives the goods within three to seven workdays and in other countries, within up to 30 days after the order is placed. In exceptional cases, the delivery time may be 45 days. Goods made to order according to the customer’s wishes will reach the customer within 90 days after the order is placed.

3.5. If the buyer fails to pick up the delivery at the automated parcel terminal or the University of Tartu Postal Service within seven calendar days of the arrival of the goods, the seller will assume that the buyer has withdrawn from the contract of sale. In this case the seller refunds the purchase price paid for the goods (in the case of goods ordered into an automated parcel terminal), minus the delivery charge, to the buyer’s bank account from which the buyer paid for the order, immediately but not later than 14 calendar days of the date the goods arrived at the automated parcel terminal or the University of Tartu Postal Service.

4. Cancellation of the contract of sale and return of goods

4.1. After receipt of goods the buyer has the right to cancel the contract of sale within 14 calendar days and return the goods to the seller.

4.2. The right to cancel the contract of sale is not extended to buyers who are legal persons or if the goods are made to order according to the customer’s wishes.

4.3. To use the 14-day right of cancellation, the buyer must not use the purchased goods in any other way than is necessary to ascertain the nature, qualities and functioning of the goods in a similar way to that used in a physical store.

4.4. To use the right to cancel, the buyer must complete an application for cancellation and send it within 14 days of the receipt of goods to the seller’s email address shop@ut.ee.

4.5. After submitting the application for cancellation, the buyer will return the goods into the parcel terminal or the University of Tartu Postal Service within 14 calendar days, or submit a proof to the seller of having handed over the goods within the same period to a logistics partner of the University of Tartu.

4.6. The cost of return of goods is covered by the buyer, except if the reason for return is the non-compliance of goods (e.g. wrong or faulty goods).

4.7. The purchase price is refunded as follows.

4.7.1. After receiving the returned goods, the seller immediately, but not later than 14 calendar days from the receipt of the application for cancellation, refunds all sums received from the buyer under the contract of sale to the buyer.

4.7.2. The seller may refuse to make the refund specified in clause 4.7.1 until the buyer has returned the goods or submitted proof of having done so, whichever is earlier.

4.7.3. If the buyer has expressly chosen a different method of delivery than the cheapest standard delivery method offered by the e-shop, the seller is not required to compensate the cost exceeding the standard delivery charge.

4.7.4. If the buyer has used the goods for another purpose than those specified in clause 4.3 or if the goods bear signs of use or wear, the seller has the right to reduce the refunded amount proportionally to the decrease in the value of goods.

4.7.5. The seller has the right to withdraw from the contract of sale and demand the buyer to return the goods, if the price of the goods indicated in the e-shop was, due to an error, considerably lower than their market price.

4.8. Complaints

4.8.1. The seller is liable for the non-compliance of goods and defects that existed at the time of delivery of goods to the buyer and that become apparent within two years of the delivery of goods to the buyer. If a defect of goods becomes apparent within the first six months of delivery to the buyer, it is assumed to have existed at the time of delivery already. It is the responsibility of the seller to prove otherwise.

4.8.2. When a defect becomes apparent, the buyer has the right to contact the seller within two months of the first appearance of the defect by email to shop@ut.ee.

4.8.3. The buyer will send other complaints about the e-shop by email to shop@ut.ee.

4.8.4. If goods bought from the e-shop have defects for which the seller is liable, the seller will repair or replace the defective goods. If the goods cannot be repaired or replaced, the seller will refund all the amounts received from the buyer under the contract of sale.

4.8.5. The seller is not liable for defects that emerge after the delivery of goods to the buyer.

4.8.6. The seller responds to the buyer’s complaint in a written form or in a form that can be reproduced in writing within 15 calendar days.

5. Processing of personal data

5.1. The seller processes the buyer’s personal data in conformity with Privacy Policy.

5.2. The University of Tartu is the controller of personal data. The University of Tartu sends the personal data necessary for making payments to the processor of data, Maksekeskus AS.

6. Liability and settlement of disputes

6.1. If the buyer and the seller are not able to settle a dispute by negotiations, the buyer may contact the Consumer Dispute Committee. The procedural rules are available and the application can be submitted here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract of sale between the buyer and the seller. The committee reviews the buyer’s complaint free of charge.

6.2. The buyer may also contact the Online Dispute Resolution platform of the European Union.